DEPOSIT

In order to begin the process of crafting your custom design, we kindly request a non-refundable deposit of $1,000. This deposit serves as a commitment towards your project and will be applied towards the final balance.

DELIVERABLES

At SHEL FINE JEWELRY, we offer a comprehensive service that includes several key deliverables as part of the cost of your custom piece. Here is what you can expect:

1. Initial consultation: You will have the opportunity to meet with SHEL either in person for a 60-minute session or remotely for a cumulative of time of 60 minutes. This consultation allows us to understand your vision and preferences.

2. Design mock-up: Based on the information gathered during the consultation, our team will create a design mock-up that captures the essence of your piece.

3. One round of modifications: After reviewing the design mock-up, you will have the opportunity to provide feedback and request any necessary modifications. We will make these changes before proceeding to the production phase.

4. Confirmation of the design: To ensure we are on the same page, we will send you a CAD drawing via email explicitly confirming the final design. We kindly request that you provide written approval of the design.

Once we have received your written confirmation and approval of the design, we will proceed with the production of your custom piece. It is important to note that any changes requested beyond this point will require a change order and will result in additional design fees. Our goal is to ensure your complete satisfaction and deliver exceptional quality.

DISCLAIMER FOR HEIRLOOM PROJECTS

When collaborating with heirloom materials, SHEL FINE JEWELRY recognizes the potential risks involved. It is important to note that while we take all necessary precautions, we are unable to assume liability for any damage that may occur to stones or settings, such as chipping, breaking, bending, or other forms of damage.

It is imperative for our valued clients to ensure they possess adequate insurance coverage. We highly recommend including custom fine jewelry in a homeowners, renters, or individual policy. This will afford protection against potential risks such as loss, damage, or theft of jewelry.

BESPOKE PAYMENTS

For custom projects, we have established a three-phase payment schedule:

Phase 1: Bespoke Deposit of $1500 non-refundable design/sourcing fee to begin design phase (goes toward total invoice)

Phase 2: Deposit of remaining, if any, of 50% of invoice to produce custom design

Phase 3: Final 50% balance due prior to jewelry shipment or pick-up.

Once a bespoke project is completed, it is the client's responsibility to settle the outstanding/final balance within 14 business days.

Please note that clients are required to cover the sales tax for all purchased items.

Upon payment of the deposit, the client acknowledges and agrees to all the terms and conditions outlined on this page.

LEAD TIME FOR CUSTOM DESIGNS

While we strive to provide accurate estimates, timelines for custom projects are subject to variation. On average, projects are completed within 4-8 weeks, and sometimes even sooner. However, this timeline can fluctuate based on sourcing availability, response times, and holiday schedules.

RETURNS & EXCHANGES

All custom projects and online sales at SHEL FINE JEWELRY are considered final sales and are non-refundable. We do not accept returns or exchanges because all of our jewelry is meticulously handmade to order. Nevertheless, we understand that there may be exceptional circumstances, so please don't hesitate to reach out to us at shel@shelrising.com. We will be more than happy to discuss your specific situation and determine if any exemptions can be made.