JEWELRY CARE

All SHEL is handmade in Los Angeles and Encinitas California by a team of artisan jewelers that we’ve been working with for two decades.  Our jewelry is produced one piece at a time, to the highest quality standards.

For inquiries on repairing or refurbishing your items, please contact our repairs team at shel@shelrising.com. 

SAFE KEEPING

We recommend that you keep your Fine Jewelry in a closed dry area, preferably in one of your Mrs. Boxes that your jewelry comes with.  Any jewelry should not be left in direct sunlight, or placed on hard surfaces.

CLEANING YOUR SHEL FINE JEWELRY

We like to clean our fine jewelry with a mild non-abrasive soap and a soft toothbrush or with a soft cleaning cloth.  Any jewelry with a stone should never be immersed in any home ultrasonic cleaners or cleaning solutions as it could damage stones.

Shel covers any defects of materials and craftsmanship of our jewelry, but it does not cover normal wear and tear, neglect, or accidental damage. Normal wear and tear would be considered scratches or dents in metals and softer stones, flattened/worn prongs, etc.

To keep your jewelry in good condition, we recommend having it inspected every six months to a year.

In the event repairs are needed, it’s the client’s responsibility to ship and insure the jewelry.  SHEL will return jewelry to you insured.